Terms of Service

Last updated: May 2026

These Terms of Service (the "Terms") govern your access to and use of the PaceWren website at pacewren.com and any related services. The Website is operated by Luxern LLC, a Wyoming limited liability company ("we," "us," "our").

By accessing or using the Website, or by purchasing a product, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Eligibility

You must be at least 18 years old to place an order. By placing an order, you confirm that you meet this requirement and that the information you provide is true and accurate.

2. Use of the Website

You agree to use the Website only for lawful purposes. The following activities are prohibited:

• Fraudulent orders, use of stolen payment methods, or chargeback abuse.
• Attempts to compromise Website security, introduce malware, or disrupt operations.
• Scraping or automated data collection without our written permission.
• Copying, reselling, or commercially exploiting Website content without authorisation.

We reserve the right to suspend or terminate access for users who violate these Terms.

3. Account Registration

You may purchase as a guest or create an account. If you create an account, you are responsible for keeping your login credentials confidential and for all activity under your account. Notify us at support@pacewren.com if you suspect unauthorised access.

4. Products and Orders

We make every effort to display our products accurately. Slight variations in colour, finish, packaging, or appearance may occur due to manufacturing differences, product updates, lighting, or screen settings.

We reserve the right to refuse, limit, or cancel any order, including in cases of pricing errors, unavailability, or suspected fraud. If we cancel an order after payment, you will receive a full refund.

5. Pricing

All prices are shown in Australian Dollars (AUD).

The checkout total reflects the full price of your order, including applicable taxes and free standard delivery.

We reserve the right to change prices at any time. Price changes do not affect orders already placed.

6. Shipping, Returns, and Refunds

Shipping is governed by our Shipping Policy. Returns, replacements, and refunds are governed by our Refund Policy. Both policies are incorporated into these Terms by reference.

7. Payment

Payment terms are described in our Payment Policy.

8. Product Use and Disclaimer

PaceWren products are intended for personal, household use unless stated otherwise on the product page. Product information on the Website is provided for general informational purposes only and is not medical or dental advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Always read and follow the instructions provided with each product. If you have a medical condition or any concern about whether a product is appropriate for you, consult a qualified healthcare professional.

9. Intellectual Property

All content on the Website — including text, images, graphics, logos, product names, branding, page layouts, and other Website content — is owned by or licensed to Luxern LLC and is protected by Australian, U.S. and international intellectual property laws. You may not copy, reproduce, distribute, or commercially exploit any of this content without our prior written consent.

10. Third-Party Links and Services

The Website may link to third-party services (for example, payment processors, carrier tracking pages, or social media). We do not control these services and are not responsible for their content, policies, or practices. Your interactions with third parties are governed by their own terms.

11. Reviews, Feedback, and Submissions

If you submit a product review, comment, suggestion, photo, video, or other content intended for publication or feedback purposes (“Submissions”), you grant Luxern LLC a non-exclusive, worldwide, royalty-free licence to use, edit, reproduce, display, and distribute that Submission in connection with our business, marketing, and customer experience.

You confirm that your Submissions are accurate, lawful, and do not violate the rights of any third party.

Messages, photos, or videos sent to us for customer support, returns, refunds, or order issues are handled in accordance with our Privacy Policy.

We may remove or refuse to publish any Submission that we believe is unlawful, misleading, offensive, infringing, or inappropriate.

12. Disclaimers

The Website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot be excluded, restricted, or modified under the Australian Consumer Law or any other applicable law.

We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

13. Limitation of Liability

To the maximum extent permitted by law, Luxern LLC and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or our products.

Our total liability for any claim related to a product purchase is limited to the amount you paid for that product. Nothing in these Terms excludes liability where exclusion is prohibited by law, including under the Australian Consumer Law.

14. Indemnification

You agree to indemnify and hold harmless Luxern LLC, its affiliates, and personnel from any claim arising from your breach of these Terms, your violation of any law, or your infringement of any third-party right.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the Website shall be brought in the state or federal courts located in Wyoming, except where applicable consumer protection law, including the Australian Consumer Law, gives you rights or remedies that cannot be excluded, restricted, or modified.

16. Severability

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.

17. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date will reflect any changes. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

Changes do not affect orders already placed, unless required by law.

18. Contact

For questions about these Terms, email support@pacewren.com.